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Booking Terms and Conditions contain important information. It is essential that you read them carefully and understand them. The Booking Terms and Conditions constitute a legally binding contract between Prime Himalayas Pvt Ltd and you for the services provided by Prime Himalayas Pvt Ltd.
To process a booking, you must send us a completed booking form with a 25% deposit as detailed below. This will constitute acceptance by you of these Terms and Conditions. We require you to email a copy of each passport to our office email address email@example.com. After receiving your passport and the completed booking form with your 25% deposit, we will send you a final confirmation receipt. A bank service charge may apply and should be paid at the time of deposit. A legal guardian must accompany all travelers under the age of sixteen. If you have a question regarding age and suitability, please contact us for further information.
For credit card payment, please contact us. We only accept Visa or MasterCard and a 4% Bank Commission for the card processing fee. You can pay the remaining balance upon arrival in Nepal.
Travel insurance is compulsory for all people undertaking any trekking tour in Nepal for your safety. It should provide ample protection for the full duration of the tour/trekking to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance, and reliable cover for baggage.
All clients must have a valid passport with at least 6 months’ validity from the arrival date. Nepalese visas can be obtained from the Nepalese Consulate in your country or upon arrival at Tribhuvan International Airport in Kathmandu. Nepalese visa costs are the sole responsibility of clients.
Traveling with us requires a degree of flexibility, good humor, and an understanding that modes of transport, accommodation, and itineraries may change, even after the tour has commenced, without prior notice due to local circumstances such as flight delay, cancellation, or postponement due to infamous weather around the trails or other unpredictable circumstances such as landslides, road blockage, flood, snow, political unrest, or other natural reasons. We are unable to refund any money under the above circumstances due to prior arrangements. If possible, we will always try to provide you with an alternative or substitute trip of the same category. We do not accept any liability for loss of employment, delays, or compensation resulting from situations beyond our control.
We are committed to providing the best services that will give you an unforgettable experience. We perform our duties honestly and seriously to make your adventure very smooth and pleasant. However, the entire programs in Nepal, Bhutan, and Tibet are conducted strictly under the rules and regulations of their own policies. Therefore, Prime Himalayas Pvt Ltd and its related organizations shall not be responsible for any changes in the itinerary due to unavoidable circumstances such as government restrictions, landslides, road blockage, flood, snow, political unrest, cancellation of flights, delays, sickness, or accidents. Any extra cost incurred thereof shall be borne by the clients on the spot.
We are reinventing tourism for the benefit of local people, tourists, the environment, and the tourism industry at large. We ask that you read our Responsible Adventures and Cultural Tourism policy in detail before you book your holiday with us, as we expect that you will adhere to our policy and guidelines while traveling with us.
If you have a complaint about the trip or tour, you must inform the company via written email at firstname.lastname@example.org or call directly +977 9851057582 (WhatsApp) at the earliest opportunity. We will take the applicable action or refer you to the company representative at our office in Kathmandu.